Property developer Hongkong Land has launched what it says is Hong Kong's first artificial intelligence ( AI )-powered facility management platform, the IFMCT.

Following a successful pilot at the company’s Alexandra House property, the platform has been scaled to Chater House and Exchange Square, demonstrating its adaptability; and the developer is preparing to roll out the platform across its entire central district portfolio by 2026.

The platform unifies over 20 standalone building systems into a single platform, integrating:

• the building management system
• AI-driven heating, ventilation and air conditioning systems
• thermal comfort control
• energy optimization
• soft services, such as cleaning, vendor management, procurement and tenant wellness monitoring.

By leveraging real-time monitoring, advanced AI analytics and 4D digital twin visualization, the advanced system, the company points out, enhances operational efficiency and minimizes disruptions, improving reliability and extending asset lifecycles.

The platform drives operational excellence, accelerating decarbonization efforts through close collaboration with tenants, and automates workflows to optimize both hard and soft services, improving daily building operation as well as tenant experience.

Shifting from traditional, reactive maintenance to a predictive, proactive model, the platform harnesses AI-powered health analytics to detect early signs of performance decline, preventing service interruptions.

For instance, air handling units ( AHUs ) are managed like people: healthy units skip routine check-ups, while symptomatic ones receive priority servicing. This condition-based approach, the company points out, resulted in a 16% reduction in AHU maintenance effort after one year, cutting maintenance frequency from monthly to biannual, clearly demonstrating the tangible benefits of intelligent servicing.

Other measurable outcomes include a 66% automation rate for work orders, the developer notes, and an 80% reduction in time needed to retrieve asset documentation. The platform has significantly decreased the volume of alarm monitoring calls to both tenants and vendors, streamlining communication.

As climate resilience takes on greater urgency, the platform, the developer adds, “elevates the adaptability of buildings and operations through intelligent energy management, and balances energy demand and adjusts heating and cooling systems in response to forecasted weather patterns, helping the company and its tenants reduce energy consumption and accelerate decarbonization efforts.”